The Attwood furnace quit working on my first winter trip to AZ (left Denver Dec. 6). It ran ok the first few nights, then quit. My first calls to Lance and the dealer (Kettlesen Denver) got me zero help other than haul it to a dealer. Lance told me that it was not their problem, call Attwood, and I wish I would have! I spent 2 months in AZ (nights in the 30s) with a working furnace less than half the time. The local Attwood service shop tried 3 different fixes that only worked for a few days then it quit again.
I cut trip short and hauled it back to dealer in Denver. I told service rep (James) the unit would run a few days and quit. After a week he called me to say it ran overnight so must be fixed (they did nothing). I called Lance again, they agreed to put a new circuit board in. James had not returned my call to get status (they now have had the trailer a month), I am PO'd so raise heck, he now tells me he knows what's wrong! Attwood has a design flaw in outer panel and it needs to be replaced. He shows me Lance trailers on the showroom floor for sale with the faulty panels!
I believe that Attwood and most likely Lance (I've seen both style panels on new Lances) knew about the problem the whole time I was fighting with mine.
I took the trailer on another winter trip and the furnace operated as it should.
I now have another small problem with the keyless entry lock, but am dealing directly with the manufacturer myself, too much hassle dealing with Lance and Kettlesen.
I bought a new unit thinking a used trailer would be a headache and no issues at all with a new one. After initial turndown by Lance, they did help in the end.
Product or Service Mentioned: Lance Camper Rv.
Reason of review: Poor customer service.
Location: Westminster, Colorado