Anonymous
map-marker Lancaster, California

Lance Service; Extremely Shoddy Work

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Lance Camper - Lance Service; Extremely Shoddy Work

I had Lance Service install a Fantastic Fan in my RV. I later discovered when I drove my RV to Florida from California, that they did not re-attach the rubber membrane on the roof correctly.

Due to the heavy rain in Florida, water entered the inside of the roof, and into the coach through the 1/2" to 1" gap between the bent and the rubber membrane. I called Mike Williams at Lance Service. He told me to get the gap repaired to stop water from continuing to enter the coach. I drove the RV 1 1/2 hours away to a reputable RV service.

When I arrived, they inspected the roof and told me that water had entered and began to rot the internal section of the roof, requiring a new rubber roof. It is June/July here (hot & humid), the repair facility said that if we don't take care of the problem now, mold will very quickly begin to grow. I called Lance several times; let several messages with Mike Williams at Lance to explain the full report of the leak. His office said he was there and would call me back.

He never did; he was always "unavailable." Not being able to communicate with Mr. Williams I made a necessary decision to repair the roof correctly. I also called Mr. Williams several times when I picked up the RV a week later; no answer, no return phone call.

Now Mr. Williams and Lance are refusing to pay anything. I ended up putting the $6,000 cost on my credit card. I am in the process of hiring a lawyer to collect this money.

BTW- they also changed the oil on my Motorhome, and I discovered 500 miles later that they have not put the oil cap back on. All I can say is that they are extremely unprofessional, shoddy work, and crooks!

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Reason of review:
Bad quality
3 comments
Guest

By by Lance welcome northern lite

Guest

I was considering a Lance purchase.

Guest

Is this a problem with Lance or a specific dealership?

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Anonymous

Very unhappy with their service

We took our newly purchsed RV into lance for an over view to make sure everything worked properly. $3000 and 1 month later all that was done were some drawer locks replaced, oil changed, bulb in tail light, topper fabric changed and anti freeze....we were ripped off. We wanted to make sure everyghing worked properly. The RV mechanic we have now is finishing what they didnt do at a much lower rate....I would never refer anyone there.
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Reason of review:
Bad quality
2 comments
Roselynn Jgg

Who was the dealer?

Guest

Hmmm, sounds like disreputable service center...Did you report to BBB?

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Anonymous

Parts department

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Ordered replcement hatches after hail storm. Order did not go through on line,had to call. Order was placed on 6/25/18. Items in stock. 72hrs later called about order thats when BS started. Steve informed me that order may ship in a week, thats a week after order. Top dollar for *** service.
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Reason of review:
Order processing issue
Anonymous

Leaks and no solution

We have a 2015 l9 ft Lance camper and since day one we have had a leak in the back of the trailer, it started out dripping in the bathroom vent so they suggested a vent cover and installed it, next it was coming in around the back window, at first they said they couldn’t see where it was leaking but they reset the back window. Now the water just pours down the back wall when it rains, this will be the third time we have taken it in for repairs.

We noticed that water pools on the roof when it rains. Also the battery cables are hooked up backwards, red is negative and black is possative.

So when the new battery was hooked up it was not right and it blew a few fuses, thankfully my brother knew what had happened and fixed it. Other then that we like the trailer but would never buy another lance

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Reason of review:
Bad quality
2 comments
Guest

I've had nothing but problems door lock was striped dent on center window many wires not hooked up right not connected in the refridge mini blinds were all dented sliding door grinds was put on crooked not cocked in many places lots of screws striped or broken off corner controll panel now broken electic jack and remote never worked right battey in it won't hold change for long my fault yes thought I was buying a quality product was at aw with it 2017 8 months old and not working right poor job at factory now they won't even repair it there they agreed on a day at there convenience to do it now they told dealer to deal with me . Don't even care about what they are putting or how they treat customers, major company .

Mike Williams , sales rep took care of dent in center widow and mail me a rear door lock , now won't even call me back guess he's tired of me ,I would be again live in Reno no one will repair it on warranty Cause it's a new Lance! So I have to find a California dealer let them take pics then wait for Atwood which sold company to lcu Bob there sales rep said he would warranty it but can't do it till the dealer sends pics back for repair then come back run around !

Be we're should just pay the 250.00 for new one be done lance Quality is poor at the best on my camper. Lance 201* *** camper

Guest
reply icon Replying to comment of Guest-1389250

Call me at 215-260-****

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Ethel Xkq

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Verified Reviewer

Leaks

We own a 2015 Lance Travel Trailer 1575. The first year we owned it, the front window leaked.

After taking it back to the dealer on 2 occasions and replacing the complete front window. The window has stopped leaking. We are now on our 2nd year and now the Skylight has been leaking. The on demand water heater sucks!!!

It barely keeps up when using the shower or washing dishes. The slide out is now making noise when brought in or out also. The awning cover came off and it to is making a noise when retracting.

Also the way the awning arms are located, you can't leave the door open. This is a problem if you leave the door open and the wind comes up, causing the awning to retract automatically and thus hits the door.

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Loss:
$500
Pros:
  • Design
Cons:
  • Leaks
  • Poor assembly
  • No quality control
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

2 comments
Guest

Did they ever get the sky light to stop leaking and what was the fix. We have also had our front window replaced for same issue. Would never buy a lance again.

Guest

I'll tell you now as a Lance camper mfg recent worker I have and seen what kinda of work goes on in that plant it's just not a good product

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Anonymous

The Bed Maid Sleep System:

The camper is GREAT. The build, fit, finish and Functionality is all great for this day and age. My complaint is the Bed Maid. It comes with micro fiber sheets which I can’t stand. The darn thing cost 215 bucks and should at least mention it has those cheap sheets. The dealer is not to blame. Lance should make it clear.
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Reason of review:
Bad quality
Elvert Vyf

Lance 1475 **** model - Brand new but issues

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On our first trip, we tried to use a/c but no cold air... only fan works...

A/C unit had to be replaced. While being on the roof, technician noticed a water puddle between fantastic fan opening an a/c unit. Trailer unit was at level. After rising it up, water evacuated in gutter but would have remained on roof otherwise.

Lance said it doesn't look like a problem to them as there was no water coming in through. Suggestion from the dealer is to have the unit off level!!! Very disappointed with Lance answer. I bought an expensive trailer thinking I would have peace of mind...

I'm not there yet and I have not made my second trip either... what is next to come?

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Loss:
$1000
Pros:
  • Design
  • I love the camper overall
  • Size
Cons:
  • Leaks
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

My new Lance 2017 **** has a pond on the roof when it rains. Leaked on the first use.

Looks like Lance has some serious roof issues with this model, I see mine isn't the only one, let's see if they will step up to the plate & take care of this. I wish I were more optimistic.

I just paid for a life membership with Lance Owners of America. I am waiting to see how Lance addresses this issue.

Melvenia Fzd
map-marker Lancaster, California

2018, Lance 1685 gust of wind blows front window off!

Lance Camper - 2018, Lance 1685 gust of wind blows front window off!
Window above bed was all the way open. Went for hike. Found window had blown off and was leaning against the propane tank area. It Does not look damaged but don't know how to get it back on or if it was defective and needs to be taken in. So far we have loved the basic camper but had refrigerator altitude problems, water pump and faucet issues Tried to re-hang it but it just did not stay Has this happened to anyone else? What did you do? I dont want to loose weeks in the shop. I dont have any more words to say, i hope this is 100!
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Pros:
  • Quality
Cons:
  • Window blowing off
Reason of review:
Bad quality
Anonymous
map-marker Sammamish, Washington

Lance Camper - Rv Review from Sammamish, Washington

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As other review says, i inspected roof on walk thru. Cracks in calking everywhere.

Lance paid for total recaulking by dealer. Front bedroom window defective.. on back order.. dealer said this is second time for window replacement.

Rear door misaligned.. gap 1/2in in upper corner. Lance had them *** door redrill hinge holes and move door.. still not right.

Led lights in main awning only half working. Replaced by lance. Grey water drain only a trickle.. pipe joint clogged with glue.

Take it on our first short trip.. 45 degrees out.. 4 season package. Cooked out of bedroom by furnace..

super cold in living area. Furnace duct work design flaw. Not fixable. Blocked 95%of vent openings in bathroom and bedroom.

Still cold in living area. Found park hookup compartment outside has huge gaps.. inside part of it is under sink.. cold air rushing in.

Long trip got up to 100deg. A/C could not keep up.. found big gap in front door. Dealer disassembled front door and straightened framework.

Did not work. Dealer requested new front door from lance,under warranty. Denied by lance. Bought in march of 2016.

Been in shop 4 times for total of 2 months.

Disgusted and depressed that we paid $12,000 more for the lance than competition. Do not be fooled by Lance's claim of superior construction, fancy collored led accent lighting and special features.

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Reason of review:
Bad quality
5 comments
Guest

We own a 2015 **** Lance and let me assure you, everything can go wrong. Nothing but problems every time we go camping.

Lights on awning replaced twice, wire under sink wound around the outside shower hose so you couldn't pull it out, curved bedroom window lost its seal and had to be replaced, shade in bedroom window broke, leaking under bathroom sink, BIG leak under kitchen sink - water coming out on the outside bottom, pin hole in sunlight window, faucets in bathroom not sealed tightly to wall, awning doesn't recline in wind - and agreed a very backward design in that you have to close doors. Why wasn't the bedroom door made to open against the camper instead of open wide?

Last straw, leak in skylight got our couch very wet - waiting 3 weeks before we can get it in. This camper has been a nightmare!!!!!!!!

Toba Wtc
reply icon Replying to comment of Guest-1354091

Ours is a 2019, mod 2285, it has been 5 trips, and 5 major issues. Just prepping this week for a 6 trip and found our front window shade is water stained.

Unusual for a camper kept inside and heated all winter.

Not if it's a Lance! What a pos!

Guest

Which model did you buy, and which front window was it, and what was the defect? Thanks

Guest

you are full of it everything possible cant be wrong

Guest

Is the product a trailer? If so, what model?

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Anonymous

Lance 825 unsafe match, poor service, leaks, design flaws, not worth top dollar

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We bought a very gently used 2015 Lance 825 in late August 2016 from the dealer in Poncha Springs, CO. We were thrilled to learn about a hard sided cab over camper that would be compatible with our Ford F150.

The 150 is my every day vehicle and I don't want to drive a bigger truck. Despite switching out to 10 ply tires and adding air bags, this camper does exceed this truck's payload capacity, and feels like it will break. Lance advertised this as a good match, but I would not recommend it. We paid top dollar for what we thought was a top of the line product.

Disappointing so far; We were packing for a trip in early March 2017 (7 months after purchase) when I noticed that the mattress and bedding were entirely soaked. The vent was closed. The mattress and down bedding were moldy and took a trip to the landfill. The dealership did not offer to replace the mattress, which ironically is one of the camper's main selling features.

So, $500 mattress down. Dealership blames us because caulk is a maintenance item! I would have expected the product to leave the lot worthy of its first winter! Other design flaws: -top left cabinet door latch fails continuously.

-when top left cabinet door is open it is a head banging hazard -rain gutters drain right into electronic door controls when the truck door is open -the CO detector is located in a location that is easily kicked by humans and dogs and it beeps annoyingly -the awning is located on the back, and closing is entirely dependent on a flimsy plastic part that was broken when we took delivery. We end up not using it because it is so challenging to close it, and the location of it on the back is not very helpful for shade. -we were excited about all the audio speakers, but they are poor quality and don't sound that great. -Lance calls this a four season camper.

This is a joke. It means they put a silver thermal blanket under the mattress, and the heater ducts into water tank areas, but you can't use plumbing in the winter anyway. I contacted Lance about these issues, and this is the reply I got: "We do appreciate you taking the time to send us your feedback and we will review some of your suggestions in our next product development meeting. It does pain us to hear that you are less than satisfied with your Lance camper however with it being a used unit our hands are tied as far as anything we can directly do.

We hope that you are able to address some of the issues you mentioned through the learning process of ownership and continuing to enjoy your camper beyond the 5 trips thus far." So what this feels like to me is both Lance and their dealership are blaming the problems on our inexperience and washing their hands of any responsibility. So much for making a purchase based on reputation.

View full review
Loss:
$1000
Pros:
  • Comfort of the mattress until the roof leaked and ruined it
Cons:
  • Design flaws
  • Leaks
  • Incompatibility with truck
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

3 comments
Guest

Why can't you use the plumbing in the Winter? Sounds like there may be some inexperience involved here. Like the other poster said, read the manual, fix a few things and enjoy.

Guest

I was really excited to learn about Lance Campers, the website and promotional materials suggest a much different product than actual client testimonials. Especially for the top dollar asking prices for the trailers.

Guest

Sounds like you did not read the manual. It says to check sealants every 6 months.

It also tells you how to use the plumbing in cold weather. So read the manual, fix a few parts and enjoy.

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Anonymous

2017 Lance Camper 1685 Awesome!!!!!

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2017 Lance Camper 1685 Awesome!!!!!

Happy LANCE Consumer here. Everything works as advertised.

Fit and finish is MUCH better than other brands. And comfortable. All installed appliances and components work great first day out. Wife loves the kitchen, microwave, stove, refrigerator.

I love the queen bed, I love that everything works without flaw, tri propane tank setup is great, 12v control system, 12V 28" LED HDTV, AC, Gas Furnace - all works great. And you can pull it behind a Buick. Install an "Equalizer hitch weight distribution sway bar and you're good to go.

I feel that the bad reviews are of difficult credibility, and must be so few and far between as to be statistically insignificant. We believe the Lance 1685 offers the best quality package with the most value for a small family and we are very pleased!!!!

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Pros:
  • Product fit
  • Great camper
  • As mentiond earlier very happy with my lance camper
Reason of review:
Good quality
3 comments
Guest

I too, have a 2017 ****. We've logged about 8,000 miles and about 40 camping days. Problems have been minimal and we're very pleased with our trailer.

Guest

I agree with Austin, Texas. I'm glad you had a good experience, but you shouldn't put someone else down, or far worse, accuse them of lying. Right back at you - you sound like a shill for the company.

Guest

how do we know your not a dealer? Seems like a lot of legit complaints of which I thank before making a mistake.

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Anonymous

Lance Camper Rv Review

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Lance Camper - Simple Review #1489884974
We are finding tiny little pock marks in the ceiling around the sky lihht.Please tell me that is not due to water leek.Any idea why they are there and it is spreading also have a leek at the bathroom sink still cant dind the source.Just had the whole water lines coming in from the inlet valve to the sinks and hot water replaced.What is happeni g to our camper it is just over a year old!!
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Reason of review:
Bad quality
Claudene Nsg

Tankless water heater blues

Taking a shower in a 2012 Lance 1575 travel trailer is a nightmare. You adjust the water temperature.

But once you begin bathing, the water temperature changes. You get a shot of cooold water and all of a sudden a shot of HOT water. It is so hot enough that you can remove the feathers of a chicken with it. Your skin ends up scalded if you are lucky enough not to catch a cold.

I have found myself thinking about the mother of the manufacturer every time this happens.

Best solution is to fill a 5 gallon container, immerse a battery operated pump, and shower with water already mixed to the right temperature. Buyers beware of the "Tankless Water Heater" feature on these trailers, you are in for a painful surprise.

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Pros:
  • Design and quality of individual components
Cons:
  • Product
Reason of review:
Damaged or defective

Preferred solution: replace or redesign the water heater.

2 comments
Miette Qpy

I’m surprised other owners have not complained. We are looking to replace the piece of crap with a regular 6 gal heater.

Shame on you Lance for ruining a otherwise great camper with this junk to save a couple of pounds. How about you at Lance providing a normal rv heater to replace the worthless one.

Ha,Ha! Will let you know if we succeed with the replacement.

Guest

Hi we also had the same issue. We have a 2013.

We took it to the dealer & they worked with the mfr to figure it out...all at no cost to us. The problem is due to low water pressure. They gave us an adjustable regulator for city water so we could turn the pressure up a little higher & we think they increased the pressure on the 12v pump when running off tank water.

Try calling Lance & see if they remember the details...we haven't had any problems since. We love our Lance!

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Anonymous

single round sink

come on, a single round sink; How do you wash and rinse dishes in a single round sink. I would suggest a double sink with corian counter inserts.

1. It would make dish washing easier 2. inserts would increase counter space 3. counter flush sinks make counter cleaning easier I would prefer buying my Lance with no sink and installing my own.

A single round raised rim sink is easy to install, and cheap. So time saving for one moment in the factory.

To the inconvenience to the purchaser forever! so so so so so so so so so so so the the the a the so but a the you but if to you but a one hundred words.

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Reason of review:
Bad quality
6 comments
Guest

why did you buy it then?? it had one sink at the time of purchase

Swayze Lbf

Mama doesn't like double sinks and won't let me waste water.

Guest

Simple designs make a very narrow drainer that would work well with a single sink no matter the shape. I never fill a sink with water for washing dishes.

A big waste of water % difficult to get the dishes washed or rinsed. Wash dishes well with soapy sponge of good qaulity, stack in bin now pull one by one to rinse and air dry in rack or one of those new dryer mat's. We often grab dishes mostly dried and fnish up with paper towel to put all away quickly.

Save paper towels for other clean up uses as they are clean just damp. Stay up on dishes to avoid a pile later in the day too.

Guest

To save water, I never fill the sink.

Guest

You bought the unit knowing it had a round sink, now you want to complain about it?

Guest
reply icon Replying to comment of Guest-1382958

exactly!

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Nickolas Hte
map-marker Las Vegas, Nevada

2007 LANCE model 845 Camper EXPLODED

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Lance Camper - 2007 LANCE model 845 Camper EXPLODED

I am not quite sure what happened. We had been driving for 5 days on the road from Colorado to Nevada.

We had been camping at 7,000 feet the night before. We arrived in Las Vegas and the temperature was very hot (116 F). The refrigerator seemed to be the cause, but the fire department was not certain. No one was injured.

It was parked in a quiet overflow lot for about 3 hours before it exploded. We had unloaded our bags to our hotel room 30 minutes before it exploded and did not smell gas at that time. Fire department determined that the stove was not on.

The truck was totaled as well. Both propane tanks were in tact when inspected by the fire chief.

View full review
Loss:
$50000
Reason of review:
Damaged or defective

Preferred solution: Full refund

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