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lance water camper trailer service dealer issues quality unit door
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New Reviewer

Nobody answered for tech support

Bedroom slide will not operate.
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ID
#1602904 Review #1602904 is a subjective opinion of poster.
Location
Miami, Florida
New Reviewer

Customer support

There was no one to answer my phone call and I had to leave a voicemail. We will see how long it takes them to answer
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ID
#1589075 Review #1589075 is a subjective opinion of poster.
Location
Kearney, Nebraska
Reason of review
Bad quality
New Reviewer

Blinds broke, furnace doesn’t work, water heater throws flames.

Within the last two years. I thought Lance campers were one of the better brands, but not any more.
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ID
#1587070 Review #1587070 is a subjective opinion of poster.
Location
Boise, Idaho
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Fix it with minimal cost.
New Reviewer
Update by user Jun 24, 2019

Work was done at Lazydays Tampa..not California. I was unhappy with service advisor at Lazydays and did not want to return for repair. That is why Lance said they would send to my home.

Original review posted by user Jun 24, 2019
I had my Lance trailer in for warranty work at Lazydays. Both doors were replaced...
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ID
#1567782 Review #1567782 is a subjective opinion of poster.
Location
North Antelope Valley, California
Pros
  • Quick resolution on first call to lance about problem
Cons
  • Called to followup and they say no record of june 3rd call
Reason of review
Warranty issue
Loss
$70
Preferred solution
Deliver product or service ordered
New Reviewer

Blower motor

I just noticed that the blower for the heater is on.No heat just the blower, and I cant shut it off. It is 95 degrees outside right now.
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ID
#1566075 Review #1566075 is a subjective opinion of poster.
Location
Livermore, California
New Reviewer

Technical

No water in tankless heater unit. They did not have an answer.
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ID
#1562351 Review #1562351 is a subjective opinion of poster.
Pros
  • Last year good technical help
Cons
  • This year poor technical help
Reason of review
Poor customer service
Preferred solution
Have a knowledgeable technician call and help me. 425-213-6504

Could not help me

No water in tankless heater system, they couldn’t help me
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ID
#1562331 Review #1562331 is a subjective opinion of poster.
New Reviewer

Warrany

Why is service after the sale so HORRIBLE???? I love the stuff that can be added, but the reviews on these trailers are AWFUL......im looking to buy, but the awful service after sale and things not being covered by the warranty is making me look elsewhere......sale me on why i should buy from you after so many bad reviews....i don't think people just make this stuff up.......there is a reason.....hope to hear from you in the future.....thanks for your time.
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1 comment
#1810463

and this brand is listed in the 'top five' brands on bestbrandstrailerreport. where do I go to buy a good one?

ID
#1560924 Review #1560924 is a subjective opinion of poster.
Product
Lance Camper Rv

Mistake

I Got On This Link By Mistake
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1 comment
#1905501

That answers many of my questions, and makes me feel like I now know almost everything.

ID
#1535618 Review #1535618 is a subjective opinion of poster.
New Reviewer

Lance Toasty Peanut Butter Cracker

I Bought A 4 Pk. Peanut Butter Cracker And They Had Little To None Peanut Butter In Them.
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1 comment
#1905503

Yes, but think of all the calories you saved.

ID
#1535145 Review #1535145 is a subjective opinion of poster.
Location
Tyler, Texas
Reason of review
Bad quality
Loss
$2
Preferred solution
Make Sure The Employees Are Doing Their Job.
New Reviewer

Water leak

Water leak out the back of camper only when it’s not connected to a water source
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ID
#1534324 Review #1534324 is a subjective opinion of poster.
Location
Grants Pass, Oregon

2018 Lance 850 camper

I have consistent and constant issues with all of the campers cabinet latches. I have had the camper back to the dealership more then a dozen times. They adjust them and by the time I take it out for its second trip (within a few weeks of the last) the latches DO NOT work again. Medicine cabinet door same issues. Had issues with the furnace and refrigerator also. Spent way to many times driving back to dealership in Round Rock TX from Spring TX Can not recommend this line of campers to anyone.
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ID
#1512684 Review #1512684 is a subjective opinion of poster.
Location
Middletown Township, New Jersey
New Reviewer

Travel trailer weight change

Customer service cannot answer the question pass me over to sales all I got was voicemail try to get back to the operator and there was no answer
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ID
#1480020 Review #1480020 is a subjective opinion of poster.
Location
Town And Country, Missouri

Reasearch

Researching a slide in camper to purchase and after reading these reviews and looking at some new and used Lance campers I think I will avoid :Lance all together thank you everyone that said how they feel about the ;product you helped me to save time and money
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ID
#1476030 Review #1476030 is a subjective opinion of poster.
Location
Houston, Texas

No Issues

I have no issues with the Lance Camper Company, however the dealership in Wheatridge Colorado we purchased our trailer from sucks. I think some people confuse the dealership and manufacturer, resulting in bad reviews for the wrong party. We are dedicated to maintaining our camp trailer which will mitigate any problems down the road, all RV owners should do likewise.
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ID
#1457369 Review #1457369 is a subjective opinion of poster.
Product
Lance Camper Rv