Lance Camper
Reviews and Complaints
330K
CLAIMED LOSSES
105
TOTAL REVIEWS
81.8K
PAGE VIEWS
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New Reviewer
Nobody answered for tech support
Bedroom slide will not operate.
ID
Location
Miami, Florida
New Reviewer
Customer support
There was no one to answer my phone call and I had to leave a voicemail. We will see how long it takes them to answer
ID
Location
Kearney, Nebraska
Reason of review
Bad quality
New Reviewer
Blinds broke, furnace doesn’t work, water heater throws flames.
Within the last two years. I thought Lance campers were one of the better brands, but not any more.
ID
Location
Boise, Idaho
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Fix it with minimal cost.
New Reviewer
Update by user Jun 24, 2019
Work was done at Lazydays Tampa..not California. I was unhappy with service advisor at Lazydays and did not want to return for repair. That is why Lance said they would send to my home.
Original review posted by user Jun 24, 2019
I had my Lance trailer in for warranty work at Lazydays. Both doors were replaced... ID
Location
North Antelope Valley, California
Pros
- Quick resolution on first call to lance about problem
Cons
- Called to followup and they say no record of june 3rd call
Reason of review
Warranty issue
Loss
$70
Preferred solution
Deliver product or service ordered
New Reviewer
Blower motor
I just noticed that the blower for the heater is on.No heat just the blower, and I cant shut it off. It is 95 degrees outside right now.
ID
Location
Livermore, California
New Reviewer
Technical
No water in tankless heater unit. They did not have an answer.
ID
Pros
- Last year good technical help
Cons
- This year poor technical help
Reason of review
Poor customer service
Preferred solution
Have a knowledgeable technician call and help me. 425-213-6504
Could not help me
No water in tankless heater system, they couldn’t help me
ID
New Reviewer
Warrany
Why is service after the sale so HORRIBLE???? I love the stuff that can be added, but the reviews on these trailers are AWFUL......im looking to buy, but the awful service after sale and things not being covered by the warranty is making me look elsewhere......sale me on why i should buy from you after so many bad reviews....i don't think people just make this stuff up.......there is a reason.....hope to hear from you in the future.....thanks for your time.
1 comment
ID
Product
Lance Camper Rv
Mistake
I Got On This Link By Mistake
1 comment
ID
New Reviewer
Lance Toasty Peanut Butter Cracker
I Bought A 4 Pk. Peanut Butter Cracker And They Had Little To None Peanut Butter In Them.
1 comment
ID
Location
Tyler, Texas
Reason of review
Bad quality
Loss
$2
Preferred solution
Make Sure The Employees Are Doing Their Job.
New Reviewer
Water leak
Water leak out the back of camper only when it’s not connected to a water source
ID
Location
Grants Pass, Oregon
2018 Lance 850 camper
I have consistent and constant issues with all of the campers cabinet latches. I have had the camper back to the dealership more then a dozen times. They adjust them and by the time I take it out for its second trip (within a few weeks of the last) the latches DO NOT work again. Medicine cabinet door same issues. Had issues with the furnace and refrigerator also. Spent way to many times driving back to dealership in Round Rock TX from Spring TX Can not recommend this line of campers to anyone.
ID
Location
Middletown Township, New Jersey
New Reviewer
Travel trailer weight change
Customer service cannot answer the question pass me over to sales all I got was voicemail try to get back to the operator and there was no answer
ID
Location
Town And Country, Missouri
Reasearch
Researching a slide in camper to purchase and after reading these reviews and looking at some new and used Lance campers I think I will avoid :Lance all together thank you everyone that said how they feel about the ;product you helped me to save time and money
ID
Location
Houston, Texas
No Issues
I have no issues with the Lance Camper Company, however the dealership in Wheatridge Colorado we purchased our trailer from sucks. I think some people confuse the dealership and manufacturer, resulting in bad reviews for the wrong party. We are dedicated to maintaining our camp trailer which will mitigate any problems down the road, all RV owners should do likewise.
ID
Product
Lance Camper Rv
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and this brand is listed in the 'top five' brands on bestbrandstrailerreport. where do I go to buy a good one?