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Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Upon purchase and towing the trailer home, we noticed a "slight drag", at the curb cut with the street, as we pulled our brand new trailer into the gas station to fuel up our tow vehicle. Being excited about the new purchase we thought nothing about it. Upon arrival at...
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8 comments
#1701203

We just bought a 2019 lance 1172. We took the plastic off the mattress and felt the carpet and it was wet.

The edge of the mattress was wet all the way to the top. The carpet was wet under the mattress but not by the window. It does not appear the windows leaked. Could there be condensation built up because of plastic covering the mattress.

We’re calling dealer in the am but wondered if anyone else has had this problem. Thanks.

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ID
#1127462 Review #1127462 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Replacement parts

Is it possible to buy two push button handles matching the ones currently on the inside drawers under the dinette in my 2019 trailer model 1985? In addition the two lower through bolts from the outside of the slide out trim/support have broken. I understand it's possible to obtain a larger bolt to replace the original and would like to replace the lower two on each side if I can drill out the broken ones. Thanks

User's recommendation: Monitor slide out support bolts.

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ID
#3315732 Review #3315732 is a subjective opinion of poster.
Location
Meadow Vista, California
Preferred solution
Deliver product or service ordered
New Reviewer

Bad quality

I have a Lance 1685. This trailer is absolutely cursed. I have had cabinet doors fall off, door hinges fell off, drawer pulls fell off, leaks in bathroom and skylight, and two different windows shattered in the wind. Lance makes absolute *** product.

User's recommendation: Do not buy.

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ID
#3192682 Review #3192682 is a subjective opinion of poster.
Location
Como, Colorado
Pros
  • Style
Cons
  • Quality
Preferred solution
Apology

STILL WAITING FOR THE DRIVERS SIDE MLD OR THIS WHEELS IT CRACKED ON OUR FIRST TRIPR FIRST TRIP'

ITS A MLD OR FENDER TO COVER THE WHEELS ON THE DRIVERS SIDE THE DEALER SAID THREE MONTHS ITS NOW 4 MONTHS SN331626 PLEASE SEND IT TO ME I CAN INSTALL IT THAT WAY I DONT HAVE TO TRAVEL 75.MILES IF YOU CAN CALL ME THAT WOULD BE GREAT WE BOUGHT IT AT MESQUITE FORD LET MESQUITE CALL ME WHEN IT COMES IN THANKS.

User's recommendation: OTHER THEN THAT ITS A GREAT TRAILER BETTER TEN TH ONE WE HAD FOUR YEARS AGO'.

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ID
#3148704 Review #3148704 is a subjective opinion of poster.
Location
West Jordan, Utah
New Reviewer

Terrible customer service

Sent 2 requests to Lance Customer Service with no reply, none of the dealers in this area (Portland, Oregon) can answer a simple question. How to winterize new 2021 Lance 1195 Camper. New design does not have a winterizing valve to use antifreeze. How do I winterize. $60,000 spend with no help from Lance.

User's recommendation: Check on the other campers.

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ID
#3055933 Review #3055933 is a subjective opinion of poster.
Location
Portland, Oregon

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Verified Reviewer
New Reviewer
Lance Camper - Factory caused damage
Lance Camper - Factory caused damage
Lance Camper - Factory caused damage
We have a new 2021 lance 2185 we purchased 10/2020. We have used a handful of times and before our last trip 2 weeks ago the slide out was out as I was putting things in the camper. My husband was checking tire pressure on the camper and happened to look up and see a...
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1 comment
#2167494

Lance finally came through and paid for floor replacement on our slide out

ID
#2970058 Review #2970058 is a subjective opinion of poster.
Pros
  • Fit and finish
Cons
  • Terrible customer service
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

My 2019 lance 650 they installed a lead battery can I install a new Lithium battery lifePo 120 amp

I bought a new 2019 lance 650 they installed a solar 200 amp it will not keep the battery charged when there is no sun I use a generator to charge by morning it drops below 9 v everything goes off my truck is unable to charge back can we put a Lithium 120 amp in well it work and want needs to be done
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ID
#3011928 Review #3011928 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer
I have tried contacting Lance camper Manufacturing several times with no success. Purchased Lance camper 1685 travel trailer in April 2014 since the purchase we have had multiple issues that have not been resolved or addressed by Lance Camper Manufacturing. Horrendous...
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ID
#2741348 Review #2741348 is a subjective opinion of poster.
Location
Greenville, North Carolina

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Verified Reviewer
New Reviewer

Water Heater not working

The water heater on our brand new Lance 2465 would not heat water. The dealership wanted $150 to do a diagnosis. We contacted Lance Camper service instead. The Lance rep (Rick) was terrific. He talked us through a diagnosis and fix in about 10 minutes.

User's recommendation: Lance Camper Service is responsive and knowledgeable.

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ID
#2704060 Review #2704060 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Pros
  • Quality
  • High quality
  • Responsive and knowledgeable service line
Cons
  • Dealer support quality and responsiveness can be poor and costly

Water Heater not heating in brand new Lance

Water heater would not heat water. Lance rep sorted out the problem over the phone in a few minutes. In contrast, the dealer wanted $150 to diagnose the problem.
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ID
#2703866 Review #2703866 is a subjective opinion of poster.
Location
Jacksonville, Florida

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Verified Reviewer
New Reviewer
We started having problems with the slide out the second time we used it !! It wasn't coming evenly on each side, it took 2 to 3 times to get it out. The 3rd time we used it the slide out broke all together. It made a very loud sound like the wall broke in half and...
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1 comment
#2042954

Did Lance Camper handle your repair

ID
#2463459 Review #2463459 is a subjective opinion of poster.
Location
Hollywood, Florida
Preferred solution
Fixing my new trailer, 2020 ,2295

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Verified Reviewer
New Reviewer
We bought our travel trailer brand new 5 months ago and found several things wrong with it after we got it home. We made the dealer aware of it and were told that Lance has a great Warranty, and they would take care of it. It's now 5 months later and the warranty...
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2 comments
#2042956

Has Lance done anything to contact you or repair the issues?

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ID
#2396514 Review #2396514 is a subjective opinion of poster.
Service
Lance Camper Rv Repair
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

2020 **** awning not working

Hey, So now we're in Hot Springs, AR and my husband finally was able to get the sink fixed, however when we were in Texarkana, TX during a heavy rain the ceiling fan area began to leak water. We did some research and found that this could be a problem in the future for mold and mildew buildup because the water may have leaked in between the outer layer and the interior shell. At this point my husband had to go up on the roof and cover it with plastic and line in with tape until we are able to get to an authorized Lance service center. This has been the worst experience we have ever had with a purchase of this magnitude. We have an ongoing list and up to this point there are 8 or more issues for Lance to fix once we get to our destination in Knoxville, TN. We had a Keystone Outback for 5 years and never had one issue and spent half the price.
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ID
#2379187 Review #2379187 is a subjective opinion of poster.
Location
Naperville, Illinois

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Verified Reviewer
New Reviewer

Service dispute

warranty dispute on refrigerator. Lance intervened with manufacturer and got it replaced under warranty.

User's recommendation: Don't buy.

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ID
#2090168 Review #2090168 is a subjective opinion of poster.
Product
Lance Camper Rv
Preferred solution
Deliver product or service ordered
New Reviewer

My Lance is in the shop

The slide will not open
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1 comment
#1880777

I picked mine up last week and everything seemed fine. Went back out to open the slide this morning and it is stuck.

Contacted the dealer and got no response back.

This is not starting off on the right foot. I’ll keep you posted.

ID
#1985219 Review #1985219 is a subjective opinion of poster.
Location
Carrollton, Texas
New Reviewer

Drop ship

Lance offers customers the ability to order parts direct. The closest dealer is a hundred miles away. I would look for other alternatives rather than go to dealer
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ID
#1963808 Review #1963808 is a subjective opinion of poster.
Location
Logan, Utah

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