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lance water camper trailer service dealer issues quality unit door
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Verified Reviewer New Reviewer

1.0
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We love living our life with lance camper
We love living our life with lance camper. The camper certified four seasons but who certifies that Lance camper itself! Oh thats right I think they do ! We had one for ski season did nothing but get mold all over it so bad we couldnt even sleep in it anymore water...
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9 comments
#1926160

In a cold climate with people in side your going to have a moister problem no if, &'s or buts! Using the gas stove will throw tons of moister into the trailer.

You needed to have a window open & a roof vent.

This is not a manufacturer's problem regardless of the manufacturer. This is a user problem.

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3 4
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ID
#1833030 Review #1833030 is a subjective opinion of poster.
Location
North Antelope Valley, California
Pros
  • You get all the moisture you need
  • You could probably even start a mushroom garden
Cons
  • Over priced
  • No love living life with lance
  • No words
Loss
$50000
Preferred solution
Full refund
Most helpful review
New Reviewer

2.3
Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Lance Camper - Lance travel trailer model 1995 with electric stabilizers
Upon purchase and towing the trailer home, we noticed a "slight drag", at the curb cut with the street, as we pulled our brand new trailer into the gas station to fuel up our tow vehicle. Being excited about the new purchase we thought nothing about it. Upon arrival at...
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8 comments
#1701203

We just bought a 2019 lance 1172. We took the plastic off the mattress and felt the carpet and it was wet.

The edge of the mattress was wet all the way to the top. The carpet was wet under the mattress but not by the window. It does not appear the windows leaked. Could there be condensation built up because of plastic covering the mattress.

We’re calling dealer in the am but wondered if anyone else has had this problem. Thanks.

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3 0
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ID
#1127462 Review #1127462 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

1.0
We started having problems with the slide out the second time we used it !! It wasn't coming evenly on each side, it took 2 to 3 times to get it out. The 3rd time we used it the slide out broke all together. It made a very loud sound like the wall broke in half and...
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ID
#2463459 Review #2463459 is a subjective opinion of poster.
Location
Hollywood, Florida
Preferred solution
Fixing my new trailer, 2020 ,2295

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Verified Reviewer New Reviewer

1.4
We bought our travel trailer brand new 5 months ago and found several things wrong with it after we got it home. We made the dealer aware of it and were told that Lance has a great Warranty, and they would take care of it. It's now 5 months later and the warranty...
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1 comment
#1996234

The same exact thing happened to us. It has been at the dealer since before Thanksgiving.

We are getting the run around also! How about a class action?

Reply
0 0
ID
#2396514 Review #2396514 is a subjective opinion of poster.
Service
Lance Camper Rv Repair
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.0
Hey, So now we're in Hot Springs, AR and my husband finally was able to get the sink fixed, however when we were in Texarkana, TX during a heavy rain the ceiling fan area began to leak water. We did some research and found that this could be a problem in the future for...
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ID
#2379187 Review #2379187 is a subjective opinion of poster.
Location
Naperville, Illinois

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Verified Reviewer New Reviewer

Service dispute

2.8
warranty dispute on refrigerator. Lance intervened with manufacturer and got it replaced under warranty.

User's recommendation: Don't buy.

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Helpful 1 Not helpful 0
ID
#2090168 Review #2090168 is a subjective opinion of poster.
Product
Lance Camper Rv
Preferred solution
Deliver product or service ordered
New Reviewer

My Lance is in the shop

The slide will not open
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1 comment
#1880777

I picked mine up last week and everything seemed fine. Went back out to open the slide this morning and it is stuck.

Contacted the dealer and got no response back.

This is not starting off on the right foot. I’ll keep you posted.

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0 0
ID
#1985219 Review #1985219 is a subjective opinion of poster.
Location
Carrollton, Texas
New Reviewer

Drop ship

4.3
Lance offers customers the ability to order parts direct. The closest dealer is a hundred miles away. I would look for other alternatives rather than go to dealer
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ID
#1963808 Review #1963808 is a subjective opinion of poster.
Location
Logan, Utah

To find dealerships closest to us in ne tn

I never posted anything about this issue
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ID
#1737844 Review #1737844 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

1.0
Bought a new truck camper (1062) at Avalon, Medina, OH on 11 Oct. Had minor problems that were fixed immediately when I returned from a 4 week trip, EXCEPT - they said my skylite in the bathroom had 3 cracks in it and they could not order the part while I was...
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ID
#1707973 Review #1707973 is a subjective opinion of poster.
Location
Bellevue, Nebraska
Product
Lance Camper Rv
Pros
  • Well laid out
  • Design
Cons
  • Poor service
  • Leaks
Reason of review
Warranty issue
Loss
$500
Preferred solution
Deliver product or service ordered
New Reviewer

Do not buy a Lance product

1.4
I purchased a brand new Lance 1985. Apart from the dealer incorrectly installing a hitch and causing damage to the trailer, the trailer itself has had multiple water leaks from the toiler, the sink, and the shower, an inoperable window, a slide that binds, a possible propane leak, a faulty shower faucet, and overall flimsy materials and poor workmanship. I called Lance directly to get these items fixed as I am near them right now while traveling, and they told me it is a two month wait. So now, I have to continue to fix everything myself on my new travel trailer or stop traveling in it until they fix it. I have also tried their dealers and have the same issue. They are all several weeks out. I am flabbergasted that with Lances reputation for high quality work that I am having so many issues, and apparently no way to resolve them in a responsible time frame unless I fix them myself.
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Comment
Helpful 5 Not helpful 0
ID
#1706369 Review #1706369 is a subjective opinion of poster.
Pros
  • Tows well
  • Stylish interior
  • Nice layout
Cons
  • Poor quality control
  • Poor customer service
  • Flimsy components
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
New Reviewer

Do not buy a Lance product

1.5
I purchased a brand new Lance 1985. Apart from the dealer incorrectly installing a hitch and causing damage to the trailer, the trailer itself has had multiple water leaks from the toiler, the sink, and the shower, an inoperable window, a slide that binds, a possible propane leak, a faulty shower faucet, and overall flimsy materials and poor workmanship. I called Lance directly to get these items fixed as I am near them right now while traveling, and they told me it is a two month wait. So now, I have to fix everything myself on my new travel trailer or stop traveling in it until they fix it. I have also tried their dealers and have the same issue. So, unless you like working on a brand new trailer yourself before you can actually use it for the reason you paid for it, then DON'T BUY A LANCE! They may have had a good reputation in the past, but their newer products are obviously junk or they wouldn't have a 2 month backlog of repairs at their factory.
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Comment
Helpful 2 Not helpful 1
ID
#1706363 Review #1706363 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Do not buy Lancer Products

1.0
I purchased the Lance top of the line 11' camper..over 40k. Had a accident and have waited over 3 months for parts. Called 7 times. Told 3 times parts were being shipped.. I prepaid my order and still I have no0 parts. When I purchase a top of the line product I have a right to expect quality service..not so with Lance..stay away!!!!
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Helpful 4 Not helpful 0
ID
#1703418 Review #1703418 is a subjective opinion of poster.
Cons
  • Most parts long term special order
  • Waited over 3 months for parts after accident
  • Poor service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
New Reviewer

My call went to message. I left message for parts department to call me back.

Is it possible to lift a 2012 **** trailer? If so is there a kit available? How much higher will it lift?
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ID
#1669747 Review #1669747 is a subjective opinion of poster.

Pissed

1.0
Everything,brand new 2018 Lance. All cabinets falling off screws out, hot water sucks, window screws fell out, bathroom door never worked, paid so much money for a “ quality “ trailer and it’s all falling apart. Sad and pissed.
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Comment
Helpful 4 Not helpful 0
ID
#1639427 Review #1639427 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

Truck camper problem

Lance Camper - Truck camper problem
Crack on left front bottom corner from the slide out to the front of camper.
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1 comment
#1831656

I have same problem on 200* ***.

Reply
1 0
ID
#1630850 Review #1630850 is a subjective opinion of poster.
New Reviewer

Don't buy a lance

1.4
Where do I start the camper started falling apart from day one. Had a Jack in twice for warranty work they told me it was okay and It totally quit working .Trim around the stove falling off.Blinds falling apart outdoor shower first time I used it blew apart .All the decals are coming off .Half of the drawers do not work properly. The door lock Jam and RV lock had to be totally rebuilt never work properly from day one. They did warranty work on the charging Outlets and they still don't work. Save yourself a lot of trouble and don't buy one
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Comment
Helpful 4 Not helpful 0
ID
#1605219 Review #1605219 is a subjective opinion of poster.
Location
North Antelope Valley, California
Product
Lance Camper Rv
Reason of review
Bad quality
Loss
$30000
Preferred solution
Let the company propose a solution

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