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lance water camper trailer service dealer issues quality unit door
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Happy camper

I have no idea why I’m receiving these e mail. Yes I did call lance manufacturing and had a great discussion. I also learned. Some sale tax details about calif. in fact I was so satisfied with the experience I purchased a Lance 1985 travel trailer from affinity RV in Prescott Az. I hope this clarifies the subject matter. Bruce Gruber
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ID
#1453364 Review #1453364 is a subjective opinion of poster.
Location
Phoenix, Arizona
After year-long research, bought brand new 2018 Lance 2285 in June, 2018. By August, 2018, noticed delamination on front cap above front window. Contacted Lance customer service in September and arrangements were made, finally on November 12, 2018, to drop off our unit...
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3 comments
#1881995

That is one of the most ridiculous and aggravating RV-industry experiences I have read. Unbelievable, especially given the prices paid.

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ID
#1436925 Review #1436925 is a subjective opinion of poster.
Location
Livingston, Montana
Product
Lance Camper Rv
New Reviewer

Quality of the lance camper 850

I have nothing but problems with it from the beginning. Bought it new in 2015. door latches on fifty percent of closing don't work. had to replace with magnetic locks. kitchen faucet leaked causing water damage. Decals of Lancer on front of camper pealed off. Two top if off, after two years of use the roof Leaks. Ya. Hoo. How great is that? Don 't. buy a Lance camper. They don't back any thing up as far as dealership is concerned. With the leaks in the roof, this camper is useless and will rot with dry rot. So, what am I supposed to do? sue? thats right, Thanks; '
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1 comment
#1595728

You gave a 5 star review in each category which means you are very happy and pleased in each catagory. If this is not the case then I think it should be a one star

ID
#1378594 Review #1378594 is a subjective opinion of poster.
Location
Lancaster, California
Cons
  • Quality
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer

Slide off track

Bought 2014 **** used and have used 8 times in 2.5 yrs. Last trip noticed slide was not sealing evenly. Top sealed but bottom was 1 inch from being sealed. Took to repair shop and they said slide was probably installed improperly at factory and became worse with use. Contacted Lance, and of course no coverage. $1600 estimate for shop to remove slide, replace rails and possibly gears. There is an adjustment for right to left located in left front left storage but there is no adjustment for top to bottom. Have also had front window leak issue but remedied with sealant. Had leak under sink and found cracked drain trap.
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ID
#1363953 Review #1363953 is a subjective opinion of poster.
Location
Oro Valley, Arizona
Product
2014 Lance Camper 1575 Rv
Reason of review
Damaged or defective
Loss
$1600
Preferred solution
Good will assistance
We took our newly purchsed RV into lance for an over view to make sure everything worked properly. $3000 and 1 month later all that was done were some drawer locks replaced, oil changed, bulb in tail light, topper fabric changed and anti freeze....we were ripped off....
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2 comments
#1672338

Who was the dealer?

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ID
#1300264 Review #1300264 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality

Parts department

Ordered replcement hatches after hail storm. Order did not go through on line,had to call. Order was placed on 6/25/18. Items in stock. 72hrs later called about order thats when BS started. Steve informed me that order may ship in a week, thats a week after order. Top dollar for *** service.
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ID
#1295915 Review #1295915 is a subjective opinion of poster.
Service
Lance Camper Shipping Service
Reason of review
Order processing issue
Brand new, been out once . Screen door falling apart Tankless water heater doesn't work. Latch on cargo container fell off. Warped cabinet door Vent cover missing Holes in couch Pantry door tearing into door header Crack or cut in front laminate Screws holding floor to...
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5 comments
#1970288

Wow! I was going to the Lance dealership to look at 2 different Lance trailers. So many poor reviews are making me reconsider my original plan

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ID
#1290265 Review #1290265 is a subjective opinion of poster.
Product
2019 Lance Camper 1475S Rv
Reason of review
Damaged or defective
New Reviewer

Slide out not straight vertically how to fix

Lance Camper - Slide out not straight vertically how to fix
Went to put it out and then back in in the bottom back corner like an inch and a half off like maybe it's skip track just wondering how to get it lined back up
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ID
#1283362 Review #1283362 is a subjective opinion of poster.
Product
Lance Camper Rv
Lance Camper - 2015 **** Slide-Out floor rotted in less than 3 years
Lance Camper - 2015 **** Slide-Out floor rotted in less than 3 years
Lance Camper - 2015 **** Slide-Out floor rotted in less than 3 years
The list of things gone wrong with this trailer is unacceptable! We paid top dollar for a Lance thinking we would have a quality product, but not the case people! Took it to the dealer for basic maintenance. Get a call 7 days later that it needs 9000.00 worth of...
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5 comments
#1934282

Did you get an attorney? If he was successful would you mind providing me his information?

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ID
#1253501 Review #1253501 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality

The Bed Maid Sleep System:

The camper is GREAT. The build, fit, finish and Functionality is all great for this day and age. My complaint is the Bed Maid. It comes with micro fiber sheets which I can’t stand. The darn thing cost 215 bucks and should at least mention it has those cheap sheets. The dealer is not to blame. Lance should make it clear.
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ID
#1224441 Review #1224441 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality

If you want to RV you need to be able fix anything

Today's RV's are not made by Rolls Royce. They are made in low wage factories at high speeds. I have a Lance trailer that I love but have had issues. For instance they didn't tighten the outside shower connections enough and un be-none to me blew and flooded the false bottom of the trailer. Lesson # 1 before you take it off the lot: connect it to city water, open things up and check every connection. Let it sit for a couple of hours. # 2 Refer lost temperature. I bitched and moaned then got on U tube, talked to RV repair shops that were too busy but gave free advice, and found that the orifice was clogged but not blocked [not quite hot enough of a flame: sheet metal around burner should be too hot to touch]. Took apart and cleaned it with a plastic bristle. Dang clogged again. They didn't blow out the gas line when they first built it. Next time I will. And Lance is one of the nicer ones. #3 If your not capable of your own repairs, the repair shops are busy...., expect some frustration.
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ID
#1177371 Review #1177371 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Damaged or defective
Lance Camper - Lance 1475 Roof holds water
Lance Camper - Lance 1475 Roof holds water
2017 Lance 1475 trailer leaked around the Fantastic fan during the first heavy rain. When I checked the roof I discovered that the entire roof is recessed lower than the sidewalls and the entire roof was covered to a depth of 3/8". Lance says to store unit off level to...
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10 comments
#1713268

Lance has a poor track record of defects and factory issues.

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ID
#1140442 Review #1140442 is a subjective opinion of poster.
Product
2017 Lance Camper 1475 Rv
Reason of review
Bad quality
We have a 2015 l9 ft Lance camper and since day one we have had a leak in the back of the trailer, it started out dripping in the bathroom vent so they suggested a vent cover and installed it, next it was coming in around the back window, at first they said they...
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2 comments
#1389250

I've had nothing but problems door lock was striped dent on center window many wires not hooked up right not connected in the refridge mini blinds were all dented sliding door grinds was put on crooked not cocked in many places lots of screws striped or broken off corner controll panel now broken electic jack and remote never worked right battey in it won't hold change for long my fault yes thought I was buying a quality product was at aw with it 2017 8 months old and not working right poor job at factory now they won't even repair it there they agreed on a day at there convenience to do it now they told dealer to deal with me . Don't even care about what they are putting or how they treat customers, major company .

Mike Williams , sales rep took care of dent in center widow and mail me a rear door lock , now won't even call me back guess he's tired of me ,I would be again live in Reno no one will repair it on warranty Cause it's a new Lance! So I have to find a California dealer let them take pics then wait for Atwood which sold company to lcu Bob there sales rep said he would warranty it but can't do it till the dealer sends pics back for repair then come back run around !

Be we're should just pay the 250.00 for new one be done lance Quality is poor at the best on my camper. Lance 201* *** camper

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ID
#1112429 Review #1112429 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality
come on, a single round sink; How do you wash and rinse dishes in a single round sink. I would suggest a double sink with corian counter inserts. 1. It would make dish washing easier 2. inserts would increase counter space 3. counter flush sinks make counter cleaning...
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6 comments
#1724313

why did you buy it then?? it had one sink at the time of purchase

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ID
#1110317 Review #1110317 is a subjective opinion of poster.
Product
Lance Camper Rv
Reason of review
Bad quality
Lance Camper - Lance Service; Extremely Shoddy Work
I had Lance Service install a Fantastic Fan in my RV. I later discovered when I drove my RV to Florida from California, that they did not re-attach the rubber membrane on the roof correctly. Due to the heavy rain in Florida, water entered the inside of the roof, and...
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3 comments
#1866629

By by Lance welcome northern lite

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ID
#1074520 Review #1074520 is a subjective opinion of poster.
Location
Lancaster, California
Service
Lance Camper Ceiling Fan Installation
Reason of review
Bad quality